Any time a payment is missed for any reason, you will receive an automated email notification directly from Investors Trust, and you can change or update your card details if needed at any time, via your personal login for the secure online portal at


In the event that more than one payment has been missed, please firstly make sure that you have entered card details that work to your online account, then send us a message and we will instruct Investors trust to manually take the missed payments to bring your pension plan fully back on track.