General Info

How do I make a complaint?
Please contact us to say that you would like to make a complaint – you don’t need to say what it’s about initially, if you don’t want to – and one of our se...
Wed, 2 Sep, 2020 at 7:41 PM
Who do I talk to if I have a problem?
Us! We’ll do our best to help, whether that’s fixing an issue or giving you some useful knowledge and/or suggestions to resolve the problem. Just contact us...
Wed, 2 Sep, 2020 at 7:42 PM
Who do I talk to if I need help with my pension in future?
Us! That’s what we’re here for :-) We’re not just promoting pension plans, we’re in this for the long haul. We are authorised agents of Investors Trust, whi...
Wed, 2 Sep, 2020 at 7:42 PM
Can I keep my company-paid pension plan if I no longer work there?
Yes. Assuming your employer-paid pension plan has been set up directly in your name (which will ALWAYS be our recommendation, to all employees and all emplo...
Wed, 2 Sep, 2020 at 7:45 PM
Can I offer this pension plan to my employees?
Yes. And what a great employer you would be! Our suggestion for the best process to follow is this:   Step 1: Talk to us, find out and understand what you...
Wed, 2 Sep, 2020 at 7:46 PM
Can my employer pay into my pension?
Yes. There are a couple of extra requirements for documentation (small but important, it doesn’t take long to complete) to comply with anti-money-laundering...
Wed, 2 Sep, 2020 at 7:46 PM
How can I trust that this is real?
Exactly the same way that you can trust anything else is real – research it, check the details, and make sure you understand it. Advice and recommendations ...
Wed, 2 Sep, 2020 at 7:50 PM
How do I know my personal data is safe?
Applications submitted through our website are encrypted, then when we open your pension plan it’s done directly inside the Investors Trust system which is ...
Wed, 2 Sep, 2020 at 7:51 PM
How do I know this isn't a scam?
There is only one way to know that anything isn’t a scam, and that’s to thoroughly research it, check the details, and make sure you understand it. Advice a...
Wed, 2 Sep, 2020 at 7:52 PM
How do my beneficiaries claim my pension plan if I die?
Firstly, they need to know it exists, so be sure to make a will and/or keep a record of your assets which can be found by your beneficiaries if/when you die...
Wed, 2 Sep, 2020 at 7:53 PM